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| FREQUENTLY ASKED QUESTIONS |
eStore is developed and supported by American Honda to assist consumers in purchasing Genuine Honda & Acura Parts and Accessories directly from their local participating Honda & Acura dealer, using the convenience of the internet.
Participating dealerships are independently owned and operated, and establish their final selling price. Though American Honda operates the eStore website and its integration to Owner Link and other Honda Corporate sites, your purchases are made from your selected dealership.
Only Genuine Honda & Acura Products are offered through eStore. Genuine Honda & Acura Parts and Accessories are engineered to the same exacting quality standards as the automobiles for which they are designed, providing factory installed fit, appearance and functionality tailored to each individual model.
Currently most accessories for Honda & Acura models from 2003 and newer are available. Additionally, most repair and maintenance parts for whatever year of Honda & Acura automobile model you may have are available through eStore.
Free registration in eStore allows you to store your user profile for easy and quick checkout on future shopping visits. And you can return any time to view information on your order status and past order history.
Additionally, registration in eStore provides you access to other sites managed by American Honda, such as Owner Link.
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2. What is an eDealer?
An eDealer is a Honda/Acura dealer who has been authorized to offer Genuine Honda/Acura Accessories for sale through the eStore web site.
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3. How do I change an eDealer?
Go into "My Profile" within eStore and click the "Change This Dealer" button in the dealer information box. You can also click the "Change Dealer" button in the "Dealer Information" section above the shopping list. The system will ask for your zip code and provides up to 5 participating eDealers in your area, that are authorized to offer Genuine Honda/Acura Accessories for sale through the eStore web site.
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| 8. Order Types: |
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8.2 What is a "DIY" Order?
A "DIY" order contains items that you can "Do It Yourself", they require no dealer installation. You may choose to pick up a DIY order at the eDealer, incurring no freight charge, or have it shipped to an address.
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8.3 Mixed orders
If an order contains a Dealer Installed (DI) and a Do-It-Yourself (DIY) item, the entire order will be considered as a Dealer Installed order that needs to be picked up at the eDealer.
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9. When will I get my order?
Dealer Installed (DI): Dealer Installed orders are generally available within 3-5 business days at the eDealer you selected. Once the order arrives at the eDealer, the eDealer will e-mail or call you for pick-up and to schedule a time for installation, if necessary. You can call your eDealer's parts department after 5 business days if you do not hear from anyone regarding your order.
Do It Yourself (DIY): Do It Yourself orders are shipped to the address entered during the checkout process or you can choose to pick them up at the eDealer, incurring no freight charge. All orders sent to an address are shipped via Fed Ex Ground, Monday through Friday. Orders usually arrive within 3-5 business days.
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| 10. What is Product availability Status? |
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| Order Status |
Description |
| In Process |
Not all shipped
Not all cancelled |
| Partial Ship |
1 or more shipped and not all shipped |
| Ship |
All shipped, can include cancelled items. |
| Forwarded to Dealer |
eStore System generated |
| Credit Card Not Authorized |
eStore System generated |
| Cancelled |
All cancelled |
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12. What types of confirmation should I expect once I've placed an order?
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Order Confirmation - An order confirmation e-mail with an Order Reference Number will be sent once you place your order through eStore.
Allocation Confirmation - An allocation confirmation e-mail will be sent with notification that your item has been allocated, backordered or cancelled.
Customer Invoice - An invoice e-mail will be sent once we process your order. The invoice will provide your charge and shipping information.
Weekly Backorder Reminder - If an item is on backorder, you will receive a weekly backorder e-mail reminder.
Cancellation Confirmation - If you cancel an item that is on backorder you will receive a confirmation e-mail that the item has been cancelled.
Refund Confirmation - If for any reason you have returned an item to an eDealer, once the return is processed, you will receive a refund confirmation e-mail.
Credit Card Settlement Failure - If for any reason we cannot process your credit card, you will receive a notification. You will have an opportunity to enter another credit card or correct the current one.
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13. How will I know when my order is ready for pick-up at my eDealer?
You will receive a confirmation e-mail indicating that your order has shipped to the eDealer. Dealer Installed orders are generally available within 3-5 business days at the eDealer you selected. Once the order arrives at the eDealer, the eDealer will e-mail or call you for pick-up and to schedule a time for installation, if necessary. You can call your eDealers parts department after 5 business days if you do not hear from anyone regarding your order.
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16. How do I cancel a backordered item?
When you receive an e-mail that indicates you have an item on backorder, you can click on the link to cancel the backorder. You will have to enter your login information and then go to into the Order History Screen at the detail level and click on the item cancel button.
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17. How much does shipping cost?
If your order is shipped to an eDealer, then freight is free.
Save money on shipping when you order from eStore!
For a limited time only, American Honda and your participating Honda eStore Dealer are pleased to offer free shipping on all accessories and parts purchased through eStore. All items are shipped FedEx Ground and normally arrive between 3-5 business days from date of order.
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| Order Value |
Normal
Shipping Cost |
Your Cost |
| $ 0 - $ 50.99 |
$ 7.50 |
No Charge |
| $ 51 - $ 100.99 |
$ 15.00 |
No Charge |
| $ 101 - $ 250.99 |
$ 25.00 |
No Charge |
| $ 250+ |
$ 35.00 |
No Charge |
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20. Where are my items shipped from?
If the order is classified as a Do It Yourself (DIY), orders are shipped from American Honda Motor Co., Inc. Distribution Center in Troy, Ohio.
If the order is classified as a Dealer Installed (DI), the order can ship from any of the nine American Honda Motor Co., Inc. Distribution Centers located in, Torrance, CA; Portland, OR; Irving, TX; Troy, OH; Moorestown, NJ; Alpharetta, GA; Davenport, IA; Windsor Locks, CT; French Camp, CA. Dealer Installed orders will always be shipped to an eDealer.
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21. Can my order ship from more than one location?
All Do It Yourself (DIY) orders will always ship from one location, Troy, Ohio.
All Dealer Installed (DI) orders can ship from any of the 9 American Honda Motor Co., Inc. Distribution Centers located in, Torrance, CA; Portland, OR; Irving, TX; Troy, OH; Moorestown, NJ; Alpharetta, GA; Davenport, IA; Windsor Locks, CT; French Camp, CA.
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22. How do I change my shipping and billing information?
You can always edit or change your shipping and billing information during the checkout process or you can go to "My Profile" and click the "Edit" button in the shipping information or billing information section. You will be prompted to the information screen where you can edit and save your changes. The system will retain the address from your last order.
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27. How do I change my credit card option/payment for an order?
You can always edit or change your credit card information during the checkout process or you can go to "My Profile" and click the "Edit" button in the billing section. You will be prompted to the billing information screen where you can edit and save your changes. The system will retain the information from your last order.
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28. What is my payment option?
eStore will accept American Express, Discover, MasterCard and Visa. We cannot accept International Credit Cards. eStore does not recommend using a debit card for eStore transactions. Using a debit card has the potential for the account to be over-drawn resulting in over-draft penalties/charges being incurred.
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30. What is my Freight Charge?
Save money on shipping when you order from eStore!
For a limited time only, American Honda and your participating Honda eStore Dealer are pleased to offer free shipping on all accessories and parts purchased through eStore. All items are shipped FedEx Ground and normally arrive between 3-5 business days from date of order.
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| Order Value |
Normal
Shipping Cost |
Your Cost |
| $ 0 - $ 50.99 |
$ 7.50 |
No Charge |
| $ 51 - $ 100.99 |
$ 15.00 |
No Charge |
| $ 101 - $ 250.99 |
$ 25.00 |
No Charge |
| $ 250+ |
$ 35.00 |
No Charge |
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31. What is your return policy?
You may return an item within 30 days of the invoice date to the eDealer where you made the purchase. Simply complete the Return/Shipment Listing on the lower portion of your packing slip and put it in the box with your item. Ship the item to your eDealer or deliver it in person. The eDealer will confirm that the return is valid. Once the eDealer receives the returned item, they will process a refund to your account. Please make sure that you insure the package for the full value of the enclosed item(s).
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32. How do I know what return code to use?
Quality - Use this code to return an item with a quality problem; for example if the item is mismanufactured, mislabeled, defective but with no apparent damage, mispackaged or incomplete (missing components).
Error - Use this code to return an item if you received less of the quantity that you ordered; received more of the quantity that you ordered; received an item that you did not order (unlisted); if you no longer want the item; you ordered the wrong item; you ordered the wrong color; or any reason other than Quality or Damaged.
Damaged - Use this code to return an item if it is damaged.
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36. Benefits of eStore
eStore is you single best online resource for browsing and purchasing, from the convenience of your home or business, genuine Honda/Acura parts and accessories.
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37. Benefits of Registration
Free registration in eStore allows you to store your user profile for easy and quick checkout on future shopping visits. The vehicles that you’ve selected while shopping can be retained for quick access on your next visit. And you can return any time to view information on your order status and past order history.
Additionally, registration in eStore provides you access to other sites managed by American Honda, such as Owner Link.
This complementary and free membership in Owner Link comes with a number of valuable benefits. Owner Link features include personalized service records, factory-recommended maintenance schedules and tips for caring for your Acura & Honda vehicles. You’ll find custom links to order navigation DVD updates, purchase accessories and manuals and manage your OnStar® account online. Through Owner Link you get quick access to your Honda Financial Services account online and is also your source for Customer Relations contact information and details about the benefits of American Honda backed extended service programs.
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38. What is Owner Link?
Owner Link provides valuable information and services for you and the care of your car.
Personalize your ownership experience with Owner Link, the exclusive owner’s website from American Honda. Available at any time from the comfort of your home or office, Owner Link provides valuable information, accessories and services tailored to you and your car.
Owner Link features include personalized service records, factory-recommended maintenance schedules and tips for caring for your vehicles. You’ll find custom links to order navigation DVD updates, purchase accessories and manuals and manage your OnStar® account online. Through Owner Link you get quick access to your Honda Financial Services account online and it is also your source for Customer Relations contact information and details about the benefits of American Honda backed extended care programs. If you are already registered with eStore or another site managed by American Honda, you can use the same username and password to log in to Owner Link. Visit www.ahm-ownerlink.com today!
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39. What is the Warranty on my Genuine Honda/Acura Accessory?
Accessories Installed Prior to Retail Sale: If the Honda Accessory was purchased at the time of the new vehicle purchase: the warranty begins on the same date as the New Vehicle Limited Warranty. All accessories are covered for the length of the New Vehicle Limited Warranty: 3 years/36,000 miles, whichever comes first.
If the Acura Accessory was purchased at the time of the new vehicle purchase: the warranty begins on the same date as the New Vehicle Limited Warranty. All accessories are covered for the length of the New Vehicle Limited Warranty: 4 years/50,000 miles, whichever comes first.
Accessories Installed by the eDealer After Retail Sale: This warranty begins on the date the accessory is installed on the vehicle. All accessories are covered for the longer of the following two periods:
1. The time remaining in the New Vehicle Limited Warranty, or
2. 1 year or 12,000 miles, whichever comes first.
Accessories Not Installed by an eDealer: This warranty begins on the date the accessory is purchased from an eDealer. All accessories are covered for 1 year.
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Contact Us:
If you have a question about our web site, which is not addressed in the frequently asked questions, please contact us at the following address: http://eStore.honda.com/
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