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eStore is a convenient way to purchase Genuine Honda and Acura Parts and
Accessories online directly from one of hundreds of participating Honda and
Acura dealerships.
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4. How long will it take to process my order?
Orders that are to be picked up or installed at your dealership can generally
be processed and available within five business days, depending on dealer
stock. Standard surface shipment is used for orders that will be shipped to
your location, unless you make other arrangements separately with your selected
dealer. If the dealer does not carry the item then American Honda Motor Company
may ship it upon request by the dealer. Please contact your dealer for more
specific information on your individual order.
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6. What if I have a question about my order?
For questions about your order or products, you will need to contact your
selected Honda or Acura dealer. Dealer contact information is located on eStore
and your order confirmation email. Since eStore orders are processed by the
dealership Parts Department, please be sure to contact the Parts Management
Staff.
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7. How can I exchange or return an item?
All exchanges or returns are handled through your selected processing dealer.
Dealerships are independently owned and operated. Please contact your
processing dealer for their specific return policy and guidelines. Dealer
contact information is located on eStore and your order confirmation email.
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8. What is the warranty coverage for parts and accessories purchased on
eStore?
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If the accessories are installed by the eStore dealer, they are covered for the
time remaining on the New Vehicle Limited Warranty or (1 year/12,000 miles),
whichever is longer. Accessories purchased from but not installed by the eStore
dealer are covered for 1 year.
The standard warranty on parts purchased from but not installed by the eStore
dealer is 1 year. However, some items such as batteries and tires may have
different warranty coverage. Please contact your selected dealer for further
information on specific warranties.
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9. What are Owner Link and My Acura?
Owner link and My Acura are online resources for Honda and Acura customers.
Features include personalized service records, maintenance tips, product
information, on-line service scheduling, warranty bulletins, online payment
tools through American Honda Finance, as well as other links to sites such as
eStore. For more information on Owner Link please visit: www.owners.Honda.com.
or www.owners.Acura.com
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